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Listening to People
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Sunday, 27 April 2008 22:30
"The effectiveness of the spoken word," say Ralph G. Nichols and Leonard A. Stevens, "hinges not so much on how people talk but mostly on how they listen." In this article in the Harvard Business Review, Listening to People, they open up a subject of tremendous practical importance. We have assumed that learning to read will automatically teach one to listen. While some of the skills attained through reading apply to listening, the assumption is far from completely valid.

Read the rest of this article at: Signs of Light
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